FAQ

How long does it take to receive my order?

We process most orders in 1 to 2 business days. For standard ground delivery, we ask that you allow up to 8 business days to receive your shipment. Often your product will arrive much sooner, depending on your location
Do I have to pay sales tax?

Only shipments to Washington state pay sales tax.
What are the shipping charges?

Shipping charges are based on the price of an item or if it is oversized. Your shipping charges will be displayed before you submit your final order.


What is your return policy / satisfaction guarantee?

We are so certain you’ll be completely satisfied with the quality and results of each product that we offer a 100% satisfaction guarantee. All returns other than damaged or product dissatisfaction will be subject to a 20% restocking fee. All freight costs are the responsibility of the customer. If you are not satisfied with any product, please return with the receipt for a refund.


Is my credit card and personal information secure?

Shopping at bestbuyhorsetack.com is safe. Our secure-server software encrypts your credit card number so that no one else can read it. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.